3-1-1 is a special telephone number supported in many communities in Canada and the United States. The number provides access to non-emergency municipal services. The number format follows the code for a group of short, special-purpose local numbers as designated in the North American Numbering Plan.
3-1-1 creates a central hub for constituents to be able to access a variety of city services. The number is intended in part to divert routine inquiries and non-urgent community concerns from the 9-1-1 number which is reserved for emergency service. A promotional website for in Akron described the distinction as follows: “Burning building?
Many cities also accept comments through online interfaces. An Open 311 application programming interface is also available for these services.
Kimball Township uses an online interface for 311. You can visit the site by clicking on the button below.